Summer Employment Opportunity - Residence Front Desk and Conference Services Assistant

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Residence Front Desk and Conference Services Assistant

Part Time - $14.00/hour - Various Shifts

To apply, please see: https://alumni.lakeheadu.ca/engange/job-bank

Summary:

The Residence Front Desk and Conference Services Assistant will provide assistance and support to students and conference guests and will be responsible for ensuring that front desk and/or conference services operations are completed in an efficient, professional and timely manner.

DUTIES:

·              Provide 100% guest service through all interactions with students and hotel guests

·         Reception - first contact with incoming calls and person to person interactions

·         Assist guests with reservations and reservation inquiries. Check in and check out                   guests/students

·         Communicate pertinent shift information to team members both verbally and in writing via shift reports - update as necessary

·         Responsible for a cash float and following accurate daily transaction procedures in compliance with the policies and payment procedures

·         Responsible for accommodating all inquiries in an efficient and professional manner

·         Liaison between guest/student and all departments

·         Responsible for maintaining good communication between team members

·         Clean, organize, and maintain front desk, lobby, etc. - perform all shift checklist responsibilities

·         Document all maintenance related requests in the Work Order system and deliver to the custodial supervisor in a timely manner

·         Event set-up/tear down

·         Event hosting/organization

·         Limited travel to community events within Simcoe County

·         Continental breakfast management

·         Administrative duties

·         Perform other duties as required or requested by management

REQUIREMENTS:

·         Good interpersonal skills

·         Ability to work in a courteous, tactful and patient manner

·         Prompt and regular attendance. 

·         Comply with professional behavior and appearance standards

EDUCATION AND/OR EXPERIENCE:

·         High School diploma

·         Customer service experience required

·         Computer skills required